How Can We Help You?
Find answers to the most frequently asked questions or ask us a question
Order and Delivery Support
► Have any order issues?
We are here to help you! Please contact us at support@kapandrianet.co.il and we’ll get back to you as soon as we can.
► Can I track the delivery of my order?
Yes, once your order has been shipped you will receive a tracking number via email and will be able to track the package.
►What should I do if my order hasn’t been delivered yet?
Delivery times are estimated, it can take longer than expected due to customs clearance procedures in certain countries.
If your estimated delivery date has passed and you haven’t received your order, please contact us at support@kapandrianet.com
Technical support
► If TrueCost does not transmit data to your application after registration, Try the following solutions:
1. Check if the TrueCost yellow LED indicator blink slowly (~ 1 second).
2. Make sure your router is connected to the internet- if not reset the router. Make sure that ethernet WAN is connected to the router.
3. Make sure your router supports the number of clients connected to it.
4. Press the reset button on your TrueCost device (page 4).
5. If you still cannot view data, contact us at support@kapandrianet.com.
►If the smartphone app is not connected to the TrueCost device during registration:
1. Make sure you typed the SN correctly.
2. Open your WiFi networks window and connect manually to the TrueCost access point (ts************) using the password: kap12345.
Your smartphone will now connect to your TrueCost device.
We are here to help you! Please contact us at support@kapandrianet.co.il and we’ll get back to you as soon as we can.
► Can I track the delivery of my order?
Yes, once your order has been shipped you will receive a tracking number via email and will be able to track the package.
►What should I do if my order hasn’t been delivered yet?
Delivery times are estimated, it can take longer than expected due to customs clearance procedures in certain countries.
If your estimated delivery date has passed and you haven’t received your order, please contact us at support@kapandrianet.com
Technical support
► If TrueCost does not transmit data to your application after registration, Try the following solutions:
1. Check if the TrueCost yellow LED indicator blink slowly (~ 1 second).
2. Make sure your router is connected to the internet- if not reset the router. Make sure that ethernet WAN is connected to the router.
3. Make sure your router supports the number of clients connected to it.
4. Press the reset button on your TrueCost device (page 4).
5. If you still cannot view data, contact us at support@kapandrianet.com.
►If the smartphone app is not connected to the TrueCost device during registration:
1. Make sure you typed the SN correctly.
2. Open your WiFi networks window and connect manually to the TrueCost access point (ts************) using the password: kap12345.
Your smartphone will now connect to your TrueCost device.
How to install the TrueCost?
Contact support
Phone: +972 (0) 52-3581811
fax: +972 (0) 777-180-293
fax: +972 (0) 777-180-293
